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Service Catalog — Thailand & Southeast Asia

VFD & Drive System Services

Multi-brand VFD lifecycle service for industrial customers: six core services cover the drive lifecycle — from commissioning support and emergency response to workshop repair, preventive maintenance, on-site reconditioning and system upgrades — backed by spare-parts and digital O&M capabilities.

01 — Production Escort
ORANGE

On-site Support for Commissioning and Critical Production Windows

DUCHENG engineers provide planned on-site technical assistance during commissioning, post-maintenance restart and other critical production windows. The service may include condition checks, operating-state review, coordinated troubleshooting and technical standby, with scope and response commitments defined by contract.

When to use it
  • — On-site commissioning support for new equipment or retrofit projects
  • — Start-up and return to production after an overhaul or maintenance shutdown
  • — Technical assurance through a critical production cycle
  • — Operations teams needing condition checks and technical assistance
  • — Standby or fault-response support as agreed by contract
Published service scope
  • — On-site technical assistance
  • — Commissioning and start-up support
  • — Pre-start condition checks
  • — Parameter and operating-state review
  • — Coordinated troubleshooting
  • — Service records and handover notes
DUCHENG engineers working at open control cabinets during planned on-site support
On-site support — DUCHENG engineers at work
What you receive
  • ■ Site inspection records
  • ■ Commissioning or start-up support records
  • ■ Findings and handling recommendations
  • ■ Parameter or state confirmation records
  • ■ Completion and handover notes
02 — Rapid Restore
RED

Emergency VFD Troubleshooting and Rapid Restoration

When an unexpected VFD fault interrupts production, DUCHENG provides structured on-site diagnosis and restoration support. Engineers review fault records, inspect electrical and thermal conditions, identify the likely failure path and carry out suitable corrective work before controlled restart and functional verification.

When to use it
  • — A drive alarms, trips or fails to start
  • — Intermittent faults are affecting production stability
  • — After a shutdown, the fault scope needs on-site assessment
  • — It is unclear whether the problem is the drive, parameters, supply, load or peripheral systems
  • — Site conditions are safe and the fault may be recoverable through inspection, adjustment or component handling
Published service scope
  • — Fault-code and event-log review
  • — Visual and thermal inspection
  • — Electrical safety checks
  • — Parameter and signal-path review
  • — Component-level troubleshooting where appropriate
  • — Controlled restart and functional verification
  • — Findings and recommended next actions
DUCHENG engineer inspecting drive equipment up close during on-site fault response
On-site fault response — DUCHENG engineer
Suggested process
  1. 01Collect alarm, operating and fault context
  2. 02On-site safety isolation and electrical checks
  3. 03Review fault records, signal paths and key components
  4. 04Determine what can be corrected on site, replaced from spares, or needs deep repair
  5. 05Controlled restart and functional verification once safety conditions are met
  6. 06Findings, work records and recommended next actions
What you receive
  • ■ Fault-diagnosis record
  • ■ Corrective actions performed
  • ■ Restart and functional-check results
  • ■ Open risks and follow-up repair recommendations
03 — Deep Repair
BLACK

Workshop-level Repair and Functional Verification

DUCHENG provides workshop-level diagnosis and repair for multi-brand drive and automation equipment. Depending on equipment condition and available technical data, the process may include controlled disassembly, cleaning, component-level troubleshooting, parameter or program recovery, reassembly and functional testing.

When to use it
  • — Faults too complex for straightforward on-site handling
  • — Equipment that needs controlled disassembly and bench diagnosis
  • — Contaminated or damaged units needing cleaning and component-level work
  • — Parameter, program or configuration recovery — where authorized and technically available
Published service scope
  • — Controlled disassembly and fault-path analysis
  • — Cleaning, component-level inspection and appropriate repair
  • — Recovery of available parameters, programs or configuration
  • — Reassembly and functional testing
  • — Repair records, test results and usage recommendations
Two DUCHENG engineers repairing a power module in an industrial workshop
Workshop repair — DUCHENG engineers
Suggested process
  1. 01Receive equipment, fault description and operating context
  2. 02Initial inspection — appearance, contamination, interfaces, electrical state
  3. 03Controlled disassembly and fault-path analysis
  4. 04Cleaning, component-level inspection and appropriate repair
  5. 05Recovery of available parameters, programs or configuration data
  6. 06Reassembly and functional testing
  7. 07Repair record, test results and usage recommendations
What you receive
  • ■ Incoming inspection and fault-diagnosis record
  • ■ Repair and replaced-part notes
  • ■ Test records
  • ■ Parameter or program documentation, where applicable
  • ■ Recommended follow-up maintenance
Four equipment areas, one repair discipline

Variable frequency drives

  • — Power and control circuit diagnosis
  • — Cooling-path inspection and cleaning
  • — Component-level repair or replacement
  • — Parameter backup and restoration where available
  • — Static checks and functional or load testing as applicable

Human-machine interfaces

  • — Display, touch, power and communication fault diagnosis
  • — Cleaning and component-level service
  • — Program backup or restoration where authorized and technically available
  • — Communication and interface verification

Servo drives

  • — Power-stage and control-circuit diagnosis
  • — Encoder and communication interface checks
  • — Component-level repair
  • — Parameter recovery where available
  • — Functional verification with compatible equipment where applicable

Servo motors

  • — Winding, insulation, bearing and feedback-device inspection
  • — Cleaning, mechanical servicing and suitable component replacement
  • — Encoder alignment or feedback verification where technically supported
  • — Electrical and mechanical functional checks
04 — Preventive Care
GREEN

Planned Preventive Maintenance for Critical Drive Assets

DUCHENG performs structured preventive maintenance during planned shutdowns to identify contamination, thermal stress, cooling degradation, loose connections and aging components before they develop into larger failures. The service concludes with controlled recommissioning and a documented maintenance report.

When to use it
  • — Annual or semi-annual planned overhauls
  • — High-dust, high-temperature, high-humidity or corrosive environments
  • — Long-running equipment without structured maintenance records
  • — Aging risk in cooling fans, filters, capacitors or batteries
  • — Building a condition baseline and a forward maintenance plan
Published service scope
  • — Operating-condition review
  • — Visual and thermal inspection
  • — Safe isolation and residual-energy checks
  • — Internal and external cleaning
  • — Cooling fan and filter inspection
  • — Connection, torque and insulation checks where applicable
  • — Condition-based component recommendations
  • — Controlled recommissioning
DUCHENG engineers reviewing equipment condition during a planned maintenance inspection
Planned maintenance — on-site inspection
Track record

Shiheng Special Steel, 2026: a full maintenance cycle across 43 Siemens S120 drives — environment assessment, parameter backup, deep dust removal, thermal-paste renewal, board cleaning and insulating-varnish coating, DC-capacitor replacement and full component performance testing — delivered in under one month.

Hangzhou Iron & Steel: repeated failures on a 7–12-year ABB drive fleet fell from 2–3 per month to ≈1 every six months after two months of contracted maintenance.

What you receive
  • ■ Equipment condition checklist
  • ■ Hot-spot, contamination and aging-risk records
  • ■ Maintenance items performed
  • ■ Recommended replacements, with priority
  • ■ Recommissioning checks and maintenance report
05 — Reconditioning
BLUE

On-site Reconditioning for Aging MV and HV VFD Systems

Blue Reconditioning is a structured on-site service for aging medium- and high-voltage VFD systems that are difficult to return to a workshop. During a planned shutdown, DUCHENG assesses equipment condition, addresses contamination and aging risks, inspects power cells and key components, supports suitable replacement work, and verifies the system through controlled recommissioning.

When to use it
  • — Medium- or high-voltage VFD systems many years into service
  • — Contamination build-up from dust, carbon black, humidity or corrosive conditions
  • — Aging risk in power cells, cooling systems and connections
  • — Large equipment, difficult transport, or limited shutdown windows
  • — Evaluating what can be maintained and renewed before replacing the whole machine
Published service scope
  • — Site and equipment condition assessment
  • — Planned shutdown and safe work-zone setup
  • — Cabinet and cooling-path cleaning
  • — Power-cell and key-component inspection
  • — Condition-based replacement recommendations
  • — Reassembly, connection and insulation checks
  • — Controlled energization and functional verification
  • — Reconditioning report and follow-up recommendations

Published field record: high-voltage VFD systems reconditioned on site at a tire plant in Rayong, Thailand, after nearly ten years in a carbon-black environment.

Read the project record
Before-and-after comparison of customer equipment during the Rayong on-site reconditioning project
Before and after — customer-site reconditioning
Suggested process
  1. 01Site conditions and equipment-history assessment
  2. 02Shutdown, safe-isolation and work-zone planning
  3. 03Deep cleaning and inspection of cabinets, air paths and power cells
  4. 04Condition-based identification of aged, contaminated or damaged components
  5. 05Repair or replacement within the confirmed scope
  6. 06Reassembly with insulation, connection and phase-sequence checks
  7. 07Controlled energization, dynamic verification and documentation
What you receive
  • ■ Equipment condition and risk assessment
  • ■ Work-scope and as-performed records
  • ■ Replaced or recommended-replacement component list
  • ■ Reassembly and inspection records
  • ■ Functional-verification results and follow-up maintenance recommendations
06 — Upgrade
PURPLE

Drive System Upgrade and Modernization

When a drive system approaches the end of its service life, DUCHENG supports the upgrade-or-replacement path: evaluating what can be maintained and renewed before replacing the whole machine, and — where replacement is agreed — coordinating the replacement work through commissioning and controlled return to service.

Published service scope
  • — Site and equipment condition assessment
  • — Evaluating what can be maintained and renewed before replacing the whole machine
  • — Condition-based replacement recommendations
  • — Replacement or exchange coordination
  • — Commissioning and start-up support
  • — Controlled energization and functional verification
  • — Service records and handover notes

Actual scope, lead time and service commitments depend on equipment condition, parts availability, site access and the agreed service contract.

DUCHENG Service Portfolio
Supporting capabilities

Support for the six core services

Spare-parts support and digital O&M capabilities strengthen the six core services. The scope of digital O&M is confirmed for each site and project.

SILVER07

Tested Spares and Exchange Support

DUCHENG supports VFD maintenance with spare-part identification, compatibility review, sourcing, pre-dispatch checks and coordinated replacement or return logistics. Availability, lead time and exchange terms depend on the specific brand, model and service agreement.

  • — Spare-part identification and compatibility review
  • — Sourcing support for current and legacy equipment
  • — Pre-dispatch visual and functional checks where applicable
  • — Replacement or exchange coordination
  • — Failed-part return and repair coordination
  • — Traceable service and logistics records
CYAN08

Remote Monitoring and Smart O&M

Remote condition monitoring and maintenance-data capabilities are a service direction DUCHENG assesses on a per-project basis. Requirements, system architecture, connectivity, cybersecurity and data arrangements are evaluated and agreed individually for each project before any commitment is made.

SCOPE CONFIRMED PER PROJECT

Drive fault, or a planned shutdown coming up?

Send the drive brand, model, fault code and nameplate photo — an engineer reviews every request.